Once again, Keep It New does the right thing. My Honda Pilot has that ridiculous 9 speed transmission that needs special fluid, a soft fuzzy blanket and a bedtime story to work correctly. Well they quoted me a price for a transmission spa treatment that seemed reasonable and I agreed but little did anyone know, the "special fluid" and special drain plugs (yes plugs - it requires two) that cannot be reused were double the price they quoted me. But instead of surprising me with a bill I was not prepared for, they ate the extra cost and honored my estimate. We all learned a lesson that day and now I have 40K more miles to save up for my transmission's next spa day - and Keep It New has a customer for life!