I brought my old Infiniti in because I needed a second opinion on my motor mounts and the car was running rough. My pleasant experience started with Ann at the front desk. She is very helpful and knowledgeable. They also serve great coffee. Ann arranged to have my car looked at by one of their technicians and the owner, Linn, spent at least 20 mins. with my husband and myself to explain what they thought might be causing the "shimmy" that I was feeling when my car was in idle. Because of the age and mileage on my car, Linn did not pressure us into any espensive repairs but instead recommended some easy and inexpensive things we could do to help with our concerns. To make a long story short, both my husband and I are very pleased with Linn and his group and plan to bring our other car in for some maintenance work that is coming up. We will also us them to repair anything that comes up in the future with our Infiniti. As Shari said, "I am hooked"!!