Brentwood Auto Repair

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I recently drove my Nissan Versa Note from Brentwood to Los Angeles for an event & back and upon touching down in Brentwood it started having issues. Apparently during the drive back on the I-5 my cars heat exhaust cover got too hot and cracked a bit which was causing it to flap and was making a super loud rattling noise that was super embarrassing 😭 I drove my car around like that for two days until I couldn’t take it anymore, the stares coming from people were unbearable. I searched on Google for local auto body shops that specialized in Nissans and heat exhaust issues and came across Keep it New Auto Service. After filtering out through hundreds of reviews I decided to drop in to see if they could help me (no call ahead or nothing). Upon arrival I asked one of the mechanics at the shop if they had availability to check out my cars issue as it would be required to be lifted to inspect it and he asked me to check in with the front office folks which happened to be the lovely owners. They had their mechanic squeeze me in and check out the issue in a prompt manner while I got added to their computer system in the office. 20 minutes later the mechanic mentioned that he had fixed the issue and that the car was no longer making a rattling noise. He had patched up my exhaust cover with epoxy glue and had added additional screws so it would stay in place. Then I asked the owners how much I owed them for the repair and was floored when they told me “nothing” it’s on the house. After insisting to at least at me tip them, they told me that there was no need for that because this is how they like to treat people. I was so moved by this gesture and expressed that to them. In a world where everyone’s trying to make a quick buck from you or rip you off I can’t tell you how incredibly refreshing it is to find genuine and kind people like the folks from Keep it New. I will certainly be bringing my car here from now on and will recommend them to everyone who needs their car repaired here in the area. From the bottom of my heart thank you so much for touching my heart with your generosity and thoughtfulness.

I brought my car in because the check engine light was on. I had taken it to a shop previously, and they fixed it but it came back on. I took it back 3 times and finally they told me it was a glitch. I road in the car with the light on and decided to take it to Keep It New. They found the problem and showed me the part that was leaking. I was able to get it fixed and no more check engine light! Thanks Keep It New!

I was very pleased with the team and the way they took their time to explain what was wrong with my car. They noticed a few other details that need attention in the future but they weren’t pushy to try to get me to get the work done. They focused on the primary reason I went in, brakes. It also was nice to not have to pay for the brake check, now I can save the money I would have spent elsewhere and put that into the service my car needs.

Always appreciate a thorough report with pictures after maintenance is completed. Thank you!

Thorough. Friendly. Honest

First time here. Very knowledgeable, professional and respectful. Will be taking our cars to Keep It New for the foreseeable future.

Outstanding customer service. Very detail-oriented. Went in for an oil change, when I'm paying they proceed to show me pictures of my vehicle's brake pads, New oil on my dipstick pictures of the tread depth of my tires. I mean if a mechanic shop is willing to take their time with these details. Definitely worth trying out. I've been taking both my vehicles to the dealerships for services. I don't get this kind of customer service are these many details from the dealerships. Highly recommend. A+++