I was very happy with everybody I talked with, but surprised there was no shuttle to take me home being a senior we only have the one car, luckily my son was off that day. Our car was there 3 days and they could not find out why it would not start and or release the key. So I picked it up Thursday afternoon picked up my grandson and went home, the next day my wife went shopping and when she got to the car And put the her items in the car it would not start, turn the key and nothing and the key was locked. She then called me and then I called Keep it New, Kathy told me that if I wanted it towed there now maybe someone could take a quick look at it since I did not have an appointment ( made one for the 31st. Which was the earliest) since I knew that was not going to happen on Friday I told Kathy I would bring it back then. So I called my wife back and talked her thru opening the hood and shaking the wires next to the battery and the car started, but lost the radio and turn signals so when she got home I pulled out the Radio fuse and put back in and radio and turn signals work again until the next time it acts up and won’t start. I originally worked with Ann and have told her all my stories about our car, abd on Saturday I sent her several reviews my wife found on Car Garu with people having the same issues, I hope she got them. Lee I’m sorry to go on and on but you did ask Ha ha I hope when I bring it in again they can fix our problems. Thank you Gil britto