Brentwood Auto Repair

I can now see why an appointment is a must, very busy. My issue was specific to front end vibration which could be quite expensive. I called in to schedule an appointment which was painless. Everyone I spoke to was very pleasant and professional at the same time. The tech advisors are very detail oriented which makes it easier for everyone in the end. I work in aircraft maintenance as well as a former Navy aviation technician so maintenance has been a significant part of my life. In my case, the issue was not my suspension but an issue with my tires and rims which I suspected. The condition of my car was documented and presented to me so I could be aware of its condition and to make informed choices. I will definitely return for my auto maintenance needs.

The service provided is very detailed and informative. However, this shop is very busy. I waited 2 hours for an oil change, even with an appointment.

I chose this shop based on the positive yelp reviews and they have just earned another 5 star review. I have a commuter car ( 2010 corolla.) I had a general idea of what I needed to have done and took my car there for an official multi point inspection. I called and spoke to Anne and she was genuinely friendly and efficient while booking my appointment. I arrived the following day at my appointment and was greeted by Kathy, one of the service advisors. From our initial point of contact she was also genuinely friendly and completely focused on getting my car checked in and at explaining what type of overall inspection the technicians were going to do. It was also clearly communicated to me that due to a high volume of vehicles my car wouldn't be ready the same day and I certainly appreciate my expectations being set for the vehicle to remain overnight. I received an email within a few hours of leaving my car with a detailed report with 4 categories ( see photos.) The report also comes with actual photos of the items needing attention and or repair. Kathy then called me and reviewed each item line by line. I was impressed. I was also pleasantly surprised to see on my report that there were no expensive repairs flagged as needing immediate attention and the quoted amount was definitely in line with what I was anticipating. I would highly recommend this auto repair shop and will tell you that all of the front office staff are equally knowledgeable and friendly. Thank you Keep it New Auto Service for taking care of me and my car. This is indeed and honest shop!

Second time did maintenance here, everything on professional level! Definitely recommend for everyone.

It was my first time going to Keep it New…the were very thorough and explained everything in a way I could understand. It’s a relief not to have to worry about what to check for or keep an eye on because they are doing all of that for me. My car will last me a very long time I’m sure with Keep it New helping me stay on top of my cars care.

Stellar customer service, and knowledgeable employees. Understanding to busy schedules and budgets! Will work with you on scheduling and will let you know what your car needs in that moment and in the future

Very professional, honest and reliable company. Customer service is excellent! Kathy who assisted me is very friendly, knowledgeable with great customer service skills. Thank you!

Very professional, honest and reliable company. Customer service is excellent! Kathy who assisted me is very friendly, knowledgeable with great customer service skills. Thank you!