I chose this shop based on the positive yelp reviews and they have just earned another 5 star review. I have a commuter car ( 2010 corolla.) I had a general idea of what I needed to have done and took my car there for an official multi point inspection. I called and spoke to Anne and she was genuinely friendly and efficient while booking my appointment. I arrived the following day at my appointment and was greeted by Kathy, one of the service advisors. From our initial point of contact she was also genuinely friendly and completely focused on getting my car checked in and at explaining what type of overall inspection the technicians were going to do. It was also clearly communicated to me that due to a high volume of vehicles my car wouldn't be ready the same day and I certainly appreciate my expectations being set for the vehicle to remain overnight. I received an email within a few hours of leaving my car with a detailed report with 4 categories ( see photos.) The report also comes with actual photos of the items needing attention and or repair. Kathy then called me and reviewed each item line by line. I was impressed. I was also pleasantly surprised to see on my report that there were no expensive repairs flagged as needing immediate attention and the quoted amount was definitely in line with what I was anticipating. I would highly recommend this auto repair shop and will tell you that all of the front office staff are equally knowledgeable and friendly. Thank you Keep it New Auto Service for taking care of me and my car. This is indeed and honest shop!